Privacy Policy

Our commitment to your privacy and security

At KrisandKate.com we are committed to protecting your privacy. We've created this Privacy and Security Policy so that you understand exactly what information we collect, how we use that information, and the choices you have with regard to the collection and use of your personal information. Rest assured, we will never sell or rent your personal information. We do not share your personal information, except to the extent necessary to complete the processing and delivery of your order. Please read this policy carefully, and feel free to contact us at customercare@krisandkate.com if you have any questions.


You can shop at KrisandKate.com with confidence. We have partnered with CyberSource (legal name for Auth.net), to offer safe and secure credit card and electronic check transactions for our customers. CyberSource is compliant with the Payment Card Industry Data Security Standard ("PCI DSS") as a Level 1 service provider. CyberSource has been compliant with PCI DSS since its inception in 2002. PCI DSS is the bankcard industry's most stringent security standard. Examples of CyberSource's security measures include: physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; use of strong encryption for transmissions of Order Information to and from CyberSource Customers; restricted access of personally identifiable information; and, periodic security audits by third party security experts.


The authorize.net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

1) 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
2) Industry leading encryption hardware and software methods and security protocols to protect customer information.
3) Compliance with the Payment Card Industry (PCI) Data Security Standard.

 

For additional information regarding the privacy of your sensitive cardholder data, please read the authorize.net Privacy Policy.

Information we collect

We collect a variety of information from our customers and visitors as they use our website. Below we've listed the types of information we collect, as well as how we use that information.

Contact Information

When you place an order with us, we ask for your contact information (your name, address, phone number, and email address). We use this information to process your order, to send you updates on your order status, and to get in touch with you if we have trouble processing your order.  If you do not wish to receive these notifications, we provide a single click unsubscribe option at the bottom of each email.

If you contact us via email or postal mail, we will use the return address you provide to answer your inquiry.

Billing & Shipping Information

During the checkout process, we collect your billing and shipping addresses. This information is used to process your order. This information is passed to our Internet gateway processor in order to process credit card transactions. This information is passed to USPS and/or FedEx in order to deliver your order.

Other Information

As you browse our website, we collect other types of information -- including the name of the website you came from, which pages on our website you visited, what terms you may have searched for and your server's IP address. We collect this information through the use of cookies (see below), and use the data to get a better idea of how visitors use and navigate our website. This helps us to merchandise our products more effectively and improve website layout and design.

Cookies

Cookies are required in order to purchase at KrisandKate.com. We use cookies to store a unique session identifier that keeps track of the items in your cart. If you have cookies disabled you will not be able to purchase online from KrisandKate.com. Please email us at customercare@KrisandKate.com if you would like to place an order using alternative methods.

With whom we share your information

We do not share your personal information with outside parties, except to the extent necessary to complete your order, or to provide services where the outside party is acting on our behalf and has no independent right to use the information we provide (i.e., a third party shipping or customer support center). Such parties are restricted from using your info in any manner other than helping us to provide you with the products and services available on our site. We are compliant with the California Online Privacy Act and will therefore not distribute your personal information to outside parties without your consent.

We may combine individual customer data, including purchases and preferences, site usage patterns and other related information to create collective profiles of our visitors and their activities. We may share this information in an aggregate form with vendors, business partners, and other third parties to describe our website and customers. For example, we may tell a potential partner that X number of individuals visited a certain area on our website, or that Y number of people from a certain zip code purchased certain items, but we would not disclose anything that could be used to identify those individuals.

Third party links

Occasionally, at our discretion, we may include or offer third party products and services on our website.  These third party sites have separate and independent privacy policies.  We therefore have no responsibility or liability for the content and activities of these linked sites.  Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children's privacy

Protecting the privacy of children is important to us. We are in compliance with COPPA (Children’s Online Privacy Protection Act) and do not collect any personal data from anyone under 13 years of age. We urge children to obtain their parents' permission before sending any information about themselves over the Internet.

Opting out

It is not possible to opt out of order confirmation emails. However, if at any time you no longer wish to receive newsletter emails from us, you can remove your name from our mailing lists by doing any of the following:

1) Sending an email to customerservice@KrisandKate.com (please be sure to send an email from each email address you wish to have removed).

2) Following the easy instructions provided at the bottom of every email.

Your agreement

By using this website, you consent to the collection and use of information as set forth in this Privacy and Security Policy and to our Return Policy. If you do not agree to this Privacy and Security Policy, in whole or in part, please do not use this website. We reserve the right, at our discretion, to modify, update, add to, or remove portions of this policy at any time. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We encourage you to check this page periodically to ensure that you are aware of any changes we may have made. Your continued use of KrisandKate.com following the posting of any changes will signify your acceptance of those changes.

How to contact us

If you have questions about this privacy statement, or the privacy practices of this site, please email us at customerservice@KrisandKate.com, call us at 425-888-1612 or send us mail at:

KrisandKate.com
35131 S.E. Center Street, Suite 105
Snoqualmie, WA  98065

 

 


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