USA Return Policy
THANK YOU for your purchase with kris&kate.com and partnering with us to give Hope and Help to women around the globe. All returned items must arrive at our location within 15 days of receivng your order. Items that arrive after 15 days may not be processed and will be returned to sender. In order to be able to give ten percent of each purchase to women in need, we offer a store credit in the form of a coupon code for your return. We will email you a coupon code within 10 days of receipt of your returned item/s and you may use that code online, at your convenience. Coupon codes are good in the categorIes of TOPS, BOTTOMS, DRESSES, ACCESSORIES, and SALE. Coupon codes are not valid in the categories of GIFT CARDS or NEW TODAY. Items which are discounted or offered on sale are FINAL SALE. We do not offer a coupon code on the cost of shipping to or from. Be sure to include your email address on the exchange form so that we can send you your coupon code.
ALL ITEMS RETURNED MUST NOT HAVE BEEN WORN, ALTERED, DAMAGED, OR WASHED. ALL TAGS MUST BE ATTACHED.
ALL ITEMS RETURNED MUST ARRIVE AT OUR LOCATION WITHIN 15 DAYS OF RECEIVING YOUR ORDER.
Please send your return to:
3846 E Mercer Way
Mercer Island, WA 98040
Be sure to insure your package. kris&kate.com is not responsible for any items shipped to the wrong address and/or items that are lost or stolen.
*All sale items are FINAL SALE.
*All items that are damaged, worn, altered, or have any of the original tags unattached are not returnable.
*All items which are returned after the 15 day period of receipt are not returnable.
We will not accept responsibility for packages lost in transit. Remember to keep all tracking details for your own records.
Please allow up to 10 business days to process your new order once we have received it.
If you have any questions regarding your return please email us at customerservice (at) krisandkate.com